Frequently Asked Question(s) (FAQ)

What is OpenHand? The OpenHand wireless email solution is a client / server remote access software solution which enables various remote platforms to retrieve PIM (Personal Information Management) data from either Microsoft® Exchange, Lotus Domino® or other Imap Email solutions. This means that mobile devices with a connection to the internet, such as Mobile phones/PDA’s and laptops can connect quickly to email, contacts and calendar and other company applications. How do I know which devices are compatible for deploying OpenHand™? OpenHand supports devices with the following operating systems; Windows (95, 98, NT, 2000, XP) Windows Mobile 5, Mobile 6.* (Touch and non-touch screen devices) Symbian Series 60 version 3 For an up to date list of compatible devices visit www.openhand.info/help/ How do I configure my device to utilise OpenHand™? Your device must be enabled to access the internet. To connect to the internet you need an Internet access point. Check this by going to the connections settings in your device (usually found in tools/control panel). If your device is internet enabled you should find an ‘Access point name’ (APN). The common APNs are; Network APN O2 Mobile.O2.co.uk Orange Orangeinternet T Mobile General.t-mobile.co.uk Vodafone Internet or contractinternet Please note - anything with ‘wap’ in the name will not suffice. Please see the document ‘Configuring OpenHand Clients’ My device isn’t internet and/or gprs enabled, how do I get it ready? If your device is not internet ready / gprs enabled the easiest way to enable it is see this document ‘Configuring OpenHand Clients’or to visit the website of the device manufacturer, you should be able to download the settings directly to the phone by way of a text message from the website. Once you have created an APN you need to ensure that it is top of the list in the connections for the device (refer to your device user guide). Once you have Internet access you will need to load a small piece of software onto your device. There are two methods of doing this: Directly – through the internet browser on your device visit www.openhand.info choose your required platform and select ‘download direct to device’. when presented with the option (on your device) choose ‘save and open’. On to a PC or laptop and then on to your device via infrared, Bluetooth, cable or sync. Choose your required platform and select ‘windows install for….’ My device has ‘wap’ access, will OpenHand™ work using this? NO, to connect to the internet you need an Internet access point (see above). What if I want to change my device and carry on using OpenHand? Simple, provided your new device is compatible, simply put the OpenHand™ software onto your new device (see above), enter your user name, password and ip details, and you’re ready to go. How much data can I expect to use in a typical month using OpenHand™? Despite real-time processing, OpenHand™ is one of the lowest cost solutions on the market. The average user only needs around 3MB per month of data. This includes email browsing, accepting meeting invitations, calendar browsing and contact look-up. I don’t want to receive emails to my device when I’m in the office, can I switch this off? Yes, you can choose when OpenHand should connect for email i.e. between working hours only and then regularity of mail checking, from 5 minutes to ‘never’ or simply disconnect OpenHand™ and reconnect as you leave the office. How many emails do I have access to with my remote device? With OpenHand’s unique protocol you have access to EVERY email stored in your mailbox on your server. Does OpenHand™ support shared calendars? Yes Can I access other folders on the Network? Yes OpenHand can allow you to see other folder/files you have access to on your network. Are attachments supported? Attachments can be downloaded, sent, forwarded and opened on your device (as long as the downloaded file is supported by your phone) Can I access my Exchange global address list? Yes, on all platforms. Can I access my Exchange personal contact lists? Yes, on all platforms. Will emails sent using OpenHand appear in my sent items folder? Yes, for all server versions What happens if I am composing a long email whilst online and I lose my connection before I send? Is the email lost? No, the email is stored to a drafts folder. This email if you pressed ‘Send’ will automatically be sent on your next connection or if saved as a ‘Draft’ revisited later and sent. Can I compose messages without being connected? Yes, you can compose messages and save them to your drafts folder. These messages can be retrieved and sent once a connection can be established. Can I store data on my device to read offline? Yes, your email, contacts and calendar information can be stored locally on your device (dependant on Administrator settings to allow this function) to access Public folders and Files you are required to be connected. What are the recommended server hardware requirements? We recommend the Intel P4 running at a minimum of 1000Mhz, and at least 512MB RAM and 500MB free disk space. How secure is OpenHand™? OpenHand™ utilises end to end 128 bit Advanced Encryption Standard (AES) in its transmission, with no third party server needed. Thanks to our unique transmission protocol, no data needs to be stored on the remote device but if you choose to store on the device, this data can be encrypted locally to 128 bit AES. OpenHand™ also supports CAPS, SSL, IPSec VPN’s and RSA. OpenHand™ gives you scalable security allowing for differing requirements within your company. If I have a SoHosted account can I share data in public folders? Yes, all your employees / colleagues who have a SoHosted account can be in the same group allowing you to post data in your public folders for access by you all. Can we use our MS Outlook to access the SoHosted Server? Yes you can use outlook to access the SoHosted server, you will need to export all your data to a pst file then you will need to reconfigure your Outlook to point to the server and re-import all your emails, contacts etc (your dealer can provide you with the document for this) Where can I get instructions on how to use OpenHand™ on my particular handheld device? These are available from www.openhand.info and from the